Delivery

7.1 Place of delivery

The products purchased are delivered to France, Belgium, Germany, Luxembourg, Italy, Spain, Holland and Switzerland.

However, the Buyer must contact Customer Service at 00.33.1.47.14.05.09, if the shipment must be made outside France, in order to discuss the practical arrangements.

7.2 Shipping times

The Seller undertakes to ship within 4 days from the date the contract is concluded.

For all orders which have not been shipped sufficiently quickly, the sale may be canceled upon simple request from the Buyer.

The Buyer will then be able to obtain restitution of his payment to the exclusion of any other compensation or damages.

7.3 Delivery times

Delivery times of course vary depending on the country of delivery. As far as France is concerned, they are approximately one week and two weeks for other countries.

They may also vary depending on the availability of the Buyer, knowing that delivery is by appointment.

The Seller is responsible to the Buyer for the proper performance of the obligations resulting from the concluded contract, whether these obligations are performed by the Seller or by other service providers.

However, the Seller may exempt himself from all or part of his liability by providing proof that the non-execution or poor execution of the contract is attributable either to the Buyer or to the unforeseeable and insurmountable act of a third party to the contract. , or in a case of force majeure.

7.4 Mode of transport

Except in special cases at the initiative of the Seller or the Buyer, all of our products are delivered by carrier and sometimes by La Poste for small items.

7.5 Delivery conditions

The Seller reserves the right to cancel an order in the event of too great difficulty for the carrier to carry out the delivery. On this point, we specify that with regard to the delivery of furniture, the carrier is under no circumstances required to deliver the equipment upstairs or install it.

Delivery is considered to have been made on the date the package is picked up at the address indicated on the order form or possibly on its collection by the Buyer from the premises of our logistics providers.

7.6 Non-delivery

In the event of non-delivery of an order within the expected time frame, the Buyer must contact Customer Service from Monday to Friday in the morning between 10:00 a.m. and 14:00 p.m. on 01.47.14.05.09 to analyze, understand and resolve the problem.

7.7 Transport damage

7.7.1 Unpacking and Checking Products

The Buyer must not use any sharp object to open the sub-packaging and various protections (e.g. bubbles), which could damage the products in the package.

The Buyer must check that the products have not been damaged during transport.

the Buyer must first check the quality of the package and look for any apparent anomaly (e.g. damaged package, open or poorly closed package, liquid spilled on the box, etc.)

In the event of an anomaly, he must check the presence and condition of the products.

At this stage, the Buyer can either accept the package or refuse the package by clearly stating the reasons in writing to the delivery person.

In the event of refusal of the package, the Buyer must also notify the Seller of said anomalies within 2 days by email.

7.7.2 – Return of damaged products

The Buyer may also submit a return request for damaged and accepted products no later than the day after delivery by contacting the Seller by email.

The products must be returned well protected in the condition and in the packaging in which they were received with all the elements and accessories delivered (instructions for use, various accessories, extra packaging, etc.).

Any method and product return must first be submitted to the Seller for agreement within 2 days after receipt of the package.

The return costs will then be borne by the Seller either by sending a return label or by returning the carrier.