General Terms & Conditions of Sale

These General Conditions of Sale (CGV) are concluded on the one hand between:

The company Salencia (trade name JAIMELADECO registered trademark) with capital of 2500 euros domiciled at 33 rue du Docteur Zamenhof 92500 Rueil Malmaison and registered in the Trade and Companies Register under number 84469667400010 RCS NANTERRE, intra-community VAT identification number FR51844696674.

Website : www.jaimeladeco.fr
Main establishment: 33 rue du Docteur Zamenhof, 92500 Rueil Malmaison

hereinafter referred to as “the Seller”

And on the other hand,

by any natural or legal person wishing to make, making or having made a purchase via the Seller's website (www.jaimeladeco.fr ).

Hereinafter referred to as “the Buyer” or the “Customer”

These General Terms and Conditions aim to define the contractual conditions between the Seller and the Buyer and the conditions applicable to any purchase made by any Buyer via the Seller's website (www.jaimeladeco.fr ), whether professional or individual.

These General Terms and Conditions are applicable from the date of validation of the purchase order by the Buyer until the end of the warranty period for the products purchased.

The Seller reserves the right to modify its general conditions of sale at any time.

The applicable general conditions of sale are those in force on the date of the order by the Buyer.

2.1 Catalog

The products and services offered are those which appear in the catalog published on the Seller's website (www.jaimeladeco.fr ).

The photographs in the catalog are as faithful as possible, but cannot guarantee perfect similarity with the products offered in the case of artisanal production.

These products are offered while stocks last in our warehouse or from our suppliers.

For information, our catalog does not exist in paper format and can only be consulted online on our site.

2.2 Prices

The prices appearing on the Seller's website (www.jaimeladeco.fr) are prices in Euros, all taxes included, excluding shipping costs.

Prices are valid as long as they are visible on the site and are subject to frequent changes imposed by our suppliers.

The Seller reserves the right to modify prices at any time and undertakes to apply the price in effect on the date of validation of the order, subject to the availability of the product ordered on that date.

III. DELIVERY ZONE

The products sold on the Seller's website (www.jaimeladeco.fr) are delivered in mainland France, Corsica and the Principality of Monaco as well as in certain European countries in the EU such as Belgium and outside the EU such as Switzerland.

Subject to applicable legal and regulatory possibilities, the products may be delivered to other destinations. For these destinations, the Buyer must contact Customer Service to estimate delivery costs.

IV. ORDER

Orders are placed on the Seller's website (www.jaimeladeco.fr ).

4.1 Products and Prices

Product and price offers are valid as long as they are visible on the Seller's website (www.jaimeladeco.fr) and this within the limits of stocks available from our suppliers.

4.2 Terms

The Buyer who wishes to purchase a product must follow the following procedure:

4.2.1 Identification sheet

Before placing their first order, the Buyer must complete an identification form on which they will indicate their username, a password as well as all the requested contact details necessary to establish an invoice and manage the logistical aspects (ie: delivery). .

Subsequently, to place a new order, the Buyer will only enter their username and password in order to log in.

In accordance with the information technology and freedom law of January 6, 1978, you have at any time a right of access, rectification, and opposition to all of your personal data by writing by mail and proving your identity to : Jaimeladeco, 33 rue du Docteur Zamenhof, 92500 Rueil Malmaison

4.2.2 Order form

The Buyer must complete the online order form called “basket” by selecting the references of the chosen products, as well as the desired quantities.

4.2.3 Information and intelligence

The information and information communicated by the Buyer when registering the identification form (see 4.2.1) or when ordering (ie: specific delivery address, list and quantities of the products ordered) are binding on the Buyer. this.

In the event of an entry error(s), the Seller cannot be held responsible for the consequences that this would entail.

This clause is applicable for example in the event of a delay or error in delivery, sending a larger quantity, sending an unwanted product or an incorrect delivery address.

In the event of error(s) caused by the Buyer, all costs incurred by the Seller for the reshipment of the order or the return of certain products will in this case be entirely the responsibility of the Buyer.

4.2.4 Shipping costs

Shipping costs are free for France and flat rate for other countries.

4.2.5 Acceptance of the general conditions of sale

Validation of the order cannot be done without formal acceptance of the General Conditions of Sale (CGV) thus representing a waiver of the right to rely, for example, on one's own purchasing conditions.

4.2.6 Validation and confirmation of the order

The Buyer checks the details of his order and its total price.

He has the possibility of correcting possible errors, for example in the selection of products or quantities, before confirming the order.

The sale will be deemed concluded on the date on which the Buyer confirms his order.

4.2.7 Proof

Any order placed with the Seller will be confirmed as soon as possible by contractual information by email.

All the data provided and the confirmation sent by email to the Buyer will constitute proof of the transaction.

Confirmation will be worth signing and acceptance of transactions.

Confirmation of the order for the Buyer is considered received when the Buyer has had access to it.

4.2.8 Payment and conclusion of the contract

4.2.8.1 Cash payment methods

The Buyer can pay for his order according to the following terms as a direct extension of the order on the Seller's website (www.jaimeladeco.fr:

• by credit card on the secure site of our partner Payplug of Banque Populaire.

The Buyer can also pay for their order at a later stage:

• by check made payable to Salencia SAS sent by post to the following address: Salencia SAS (Jaimeladeco.fr) 33 rue du Docteur Zamenhof 92500 Rueil Malmaison. Under penalty of rejection, checks must be issued by a bank domiciled in mainland France and mention the order number on the front;
• by bank transfer using the information mentioned at the time of ordering.

In the case of a direct online payment by credit card or via PayPal, the Buyer will receive by email confirmation of the success of the transaction, which he may keep.

4.2.8.3 Credit payment methods via Oney / Payplug

This offer is reserved for individuals (individuals of legal age) residing in France and holders of a card
Visa and MasterCard bank with a validity date greater than the duration of the chosen financing. The cards
systematic authorization in particular of the Electron, Maestro, Nickel type etc… as well as e-cards, Indigo and American cards
Express are not accepted.

For more details, consult the details of the offer via the specific T&Cs on the Payplug Oney website by following the link below: PAYPLUG – ONEY T&Cs

4.2.8.4 Conclusion of the contract

The contract is concluded:

• for payments by credit card and PayPal, after collection and verification of the contact details provided by the Buyer,
• for payments by check and transfer, after actual collection by the Seller in his bank account.

These checks may be carried out by the Seller.

The Seller reserves the right to refuse any order from a Buyer with whom a payment dispute is in progress, from a Buyer who has not fully or partially paid a previous order or from a Buyer reported by our partners as at risk or using fraudulent means of payment.

4.2.9 Command execution

The Buyer will be notified by email of the dispatch of their order.

4.2.9.3 Non-execution of the order

The Seller cannot under any circumstances be held responsible for non-execution of the order in the event of force majeure. By express agreement, the following are also considered as cases of force majeure: unavailability of the product due to poor workmanship, strikes (in particular by carriers), theft or loss by the carrier, natural disasters, war, riots, fire or any other natural disaster, even if the conditions of unpredictability, irresistibility and exteriority are not met.

4.2.9.1 Product unavailability

In the event of exceptional unavailability of products after placing the order (e.g. product proving to be damaged, incomplete or not corresponding exactly to the defined characteristics), the Buyer will be informed by email or telephone on the normal day of shipment .

The Seller will then offer the choice of supplying a similar product at the same price, additional time or a refund. In the absence of acceptance, and if the payment has already been debited, it will be reimbursed within a maximum period of 7 days.

4.2.9.4 Advice to the Buyer

The Seller advises the Buyer to keep all documents relating to his order until the end of its execution.

V. SECURITY

5.1 Secure payment

The Seller's website (www.jaimeladeco.fr) benefits from secure systems for its payments, which use the SSL (Secure Socket Layer) security protocol to encrypt the Buyer's bank details.

5.2 Anti-fraud procedures

As part of the fight against fraud, particularly when paying by check, the Seller may be required to ask the Buyer for all the supporting documents necessary for the execution of the order (identity document, proof of address, etc.). ). These requests will be made by email or telephone.

When paying by bank card, our service provider CYBERPLUS can use the SECURE3D process to secure banking transactions. For high amounts, we may also be forced to request supporting documents.

As part of the fight against fraud, particularly when paying by check, the Seller may be required to ask the Buyer for all the supporting documents necessary for the execution of the order (identity document, proof of address, etc.). ).

These requests will be made by email or telephone.

VI. WITHDRAWAL

6.1 Terms

Internet transactions qualify as distance selling under the terms of Articles L221-18 et seq. of the Consumer Code, the Buyer having acquired a product has a period of 14 days from the date of receipt of his order to exercise your right of withdrawal.

6.2 Procedure

To benefit from this right, the Buyer must notify Customer Service by telephone then complete the withdrawal form based on the model available in 6.3 and communicate it to our Customer Service.

The form can be communicated to the Seller:

• by email: contact @ jaimeladeco.fr;
• by post to the following address: Salencia SAS (Jaimeladeco.fr), 33 rue du Docteur Zamenhof, 92500 Rueil Malmaison.

Upon receipt of the email or letter, the Seller will send the Buyer the detailed procedure to follow, including the return address.

The return of the product in its original packaging with the accessory elements (user manual, screws, etc.) must take place within 7 days following communication of the procedure by Customer Service.

Reimbursement of the returned product by Customer Service will take place immediately upon receipt of the returned merchandise including its original packaging and accessory items.

6.3 Withdrawal form (model to complete and use)

To the attention of Salencia Sas:

I hereby notify you of my withdrawal from the contract relating to the sale of the following property: (Item name):

Ordered on xx/xx/xxxx and received the xx/xx/xxxx

Buyer Name

Buyer's Address

Signature of the Buyer (only if this form is notified on paper)

VII. DELIVERY AND RETURN

7.1 Place of delivery

The products purchased are delivered to France, Belgium, Germany, Luxembourg, Italy, Spain, Holland and Switzerland.

However, the Buyer must contact Customer Service at 00.33.1.47.14.05.09, if the shipment must be made outside France, in order to discuss the practical arrangements.

7.2 Shipping times

The Seller undertakes to ship within 4 days from the date the contract is concluded.

For all orders which have not been shipped sufficiently quickly, the sale may be canceled upon simple request from the Buyer.

The Buyer will then be able to obtain restitution of his payment to the exclusion of any other compensation or damages.

7.3 Delivery times

Delivery times of course vary depending on the country of delivery. As far as France is concerned, they are approximately one week and two weeks for other countries.

They may also vary depending on the availability of the Buyer, knowing that delivery is by appointment.

The Seller is responsible to the Buyer for the proper performance of the obligations resulting from the concluded contract, whether these obligations are performed by the Seller or by other service providers.

However, the Seller may exempt himself from all or part of his liability by providing proof that the non-execution or poor execution of the contract is attributable either to the Buyer or to the unforeseeable and insurmountable act of a third party to the contract. , or in a case of force majeure.

7.4 Mode of transport

Except in special cases at the initiative of the Seller or the Buyer, all of our products are delivered by carrier and sometimes by La Poste for small items.

7.5 Delivery conditions

The Seller reserves the right to cancel an order in the event of too great difficulty for the carrier to carry out the delivery. On this point, we specify that with regard to the delivery of furniture, the carrier is under no circumstances required to deliver the equipment upstairs or install it.

Delivery is considered to have been made on the date the package is picked up at the address indicated on the order form or possibly on its collection by the Buyer from the premises of our logistics providers.

7.6 Non-delivery

In the event of non-delivery of an order within the expected time frame, the Buyer must contact Customer Service from Monday to Friday in the morning between 10:00 a.m. and 14:00 p.m. on 01.47.14.05.09 to analyze, understand and resolve the problem.

7.7 Transport damage

7.7.1 Unpacking and Checking Products

The Buyer must not use any sharp object to open the sub-packaging and various protections (e.g. bubbles), which could damage the products in the package.

The Buyer must check that the products have not been damaged during transport.

the Buyer must first check the quality of the package and look for any apparent anomaly (e.g. damaged package, open or poorly closed package, liquid spilled on the box, etc.)

In the event of an anomaly, he must check the presence and condition of the products.

At this stage, the Buyer can either accept the package or refuse the package by clearly stating the reasons in writing to the delivery person.

In the event of refusal of the package, the Buyer must also notify the Seller of said anomalies within 2 days by email.

7.7.2 – Return of damaged products

The Buyer may also submit a return request for damaged and accepted products no later than the day after delivery by contacting the Seller by email.

The products must be returned well protected in the condition and in the packaging in which they were received with all the elements and accessories delivered (instructions for use, various accessories, extra packaging, etc.).

Any method and product return must first be submitted to the Seller for agreement within 2 days after receipt of the package.

The return costs will then be borne by the Seller either by sending a return label or by returning the carrier.

VIII. GUARANTEE

The Seller undertakes to deliver goods in conformity with the contract and is liable for any lack of conformity existing upon delivery of the products.

Defects in conformity which appear within 24 months from the delivery date are presumed to exist at the time of delivery, unless proven otherwise.

However, the Buyer undertakes not to divert the products from their intended use and to use common sense regarding their use.

IX. RESPONSIBILITY

In the online sales process, the Seller is only bound by an obligation of means; it cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other involuntary problems.

X. INTELLECTUAL PROPERTY

All elements of the Seller's site are and remain the intellectual and exclusive property of the Seller.

No one is authorized to reproduce, exploit, redistribute or use for any reason whatsoever, even partially, elements of the site, whether software, visual or sound.

Any simple or hypertext link is strictly prohibited without the written consent of the Seller.

Furthermore, it is specified that JAIMELADECO being a registered trademark, the use of this brand in and on any media whatsoever requires express authorization from the company.

XI. PERSONAL DATA (GDPR)

The automated processing of information, including the management of email addresses of users of the site, has been the subject of particular attention on the part of our team.

The information collected about customers is recorded in a computerized file by our online application only for the proper end of the concluded contract.

The data collected will be communicated only to logistics suppliers and carriers.

The data is kept for a period of 10 years for tax reasons.

You can access the data concerning you, rectify it, request its erasure or exercise your right to limit the processing of your data within the limits of legal constraints.

To exercise these rights or for any questions about the processing of your data in this system, you can contact our Hotline or write to us at the following address: Salencia SAS (Jaimeladeco.fr) 33 rue du Docteur Zamenhof 92500 Rueil Malmaison

If you feel, after contacting us, that your “Data Protection” rights have not been respected, you can file a complaint with the CNIL.

Finally, Salencia SAS refuses to market its customers data or to disclose them to any other entities outside the company other than necessary for the execution of the contract and formally undertakes to do so.

XII. ARCHIVING – PROOF

The Seller will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of articles 1316 et seq. and 1348 of the Civil Code.

The Seller's computerized records will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

XIII. DISPUTES